We opened E-Z Loan$ back in August of 2000 with thoughts of doing auto finance and small personal loans in our community. Our goal was to offer an E-Z way to get a loan without getting ripped off or taken advantage of. Whether it is to purchase an automobile from a local car dealer, a jet ski, an ATV or just some quick cash to get through a financial pinch, we can help. We wanted to be the local go-to guys for our community’s financing needs.
We implement what we call our common sense basics.
The first is treating people like people - not like numbers.
At E-Z Loans you talk with and deal with real live people just like
yourself. We don’t have an automated telephone system; when you call
you talk to a real live person from the same town and community as you.
It is different when you deal with your neighbors; it’s better. We have a
genuine concern for your well-being and that benefits us both.
Another common sense basic
is to keep the process quick and E-Z.
You can call us or visit one of the many automobile dealers we do business
with and fill out an E-Z fast application. You get an answer fast, usually
within 20 minutes. We don’t keep you waiting around wondering whether you’re
approved. We understand that you have a busy schedule, and we won’t let the
loan process waste your time.
Our third common sense basic
is to treat all customers with dignity and
respect in all situations, including when dealing with touchy past due payments.
At E-Z loans we know that sometimes things happen in life and making payments can
be difficult and stressful. This is exactly why we have the most experienced,
professional, and caring customer representatives in the industry. Whether it’s
just processing your payment, answering a question, or helping a customer through
a difficult delinquency situation, E-Z loan representatives treat customers like
they would expect to be treated - with dignity and respect. We let it be known
clearly that we are here to help, not hurt you. It’s a much nicer and better
way of doing business.
Our final common sense basic
is to recognize the customer as the most
important, critical aspect of our everyday business, every day without fail.
Customer retention has always been at the top of our priority list, and we
know that people do business with people they like. We at E-Z Loans want
our customers to like dealing with us and we want them to know that we look
out for them. Our aim is to keep the process E-Z, fair and transparent all
the way through. This will make our customers more comfortable with us and
allow them a better understanding of the entire loan process. All this combined
has helped E-Z Loans maintain exceptionally high repeat customer business, and
that is a sure-fire sign that E-Z LOAN$ is doing things the right way.
When you add it all up: our products, professionalism, service and overall value - we are by far the best at what we do in the auto/personal loan industry. Come and experience the difference next time you need a loan…
